Interpersonal Skills

Course Overview

This CPD course is designed to strengthen the interpersonal and customer handling skills of ECC staff and managers. It equips participants with practical tools to enhance workplace collaboration, foster teamwork, and deliver superior client service. By focusing on effective communication, empathy, and professionalism, the course aims to improve client satisfaction and uphold ECC’s reputation for service excellence in the construction industry.

Outcomes

By the end of this course, participants will be able to:

1. Communicate effectively with colleagues and clients using verbal and non-verbal skills.
2. Demonstrate active listening and empathy in professional interactions.
3. Handle customer complaints and difficult conversations with professionalism.
4. Collaborate effectively within teams and across project stakeholders.
5. Build lasting trust and strong professional relationships with clients.

Assessment

• Formative Quizzes after each module to reinforce learning.
• Practical Assignment: Customer interaction role-play (live or recorded).
• Final Assessment: Written or video case study analysis.
• Certification: CPD Certificate of Completion issued by ECC CPDI LMS.

✅ Course Duration: 4 hours
✅ Mode: 100% Online (via CPDI LMS with videos, readings, quizzes, and case studies